The return deadline at To Be Wanderlust is 30 days when shopping from outside of Denmark, from the day you receive your package.
If you receive a product that does not fit in size and you want to exchange, you must send the item back to us and fill out the return form with which size you would like to have. We will then pay for shipping of your new item, back to you. Please note that we only exchange once per item free of charge. The exchange offer only applies to non-discounted items.
You decide yourself, how you want to return your items, but To Be Wanderlust does NOT take responsibility for lost packages, so it is important to have a tracking number on the returned packages.
You may loose your purchase amount, in whole or in part. This can happen if the value of the item is impaired because;
- you have actually used the product,
- it was damaged while you were responsible for it,
- you have handled the goods in a different way than was necessary in order to determine the nature, characteristics and manner of operation of the goods,
- you have not followed the restrictions on the right of withdrawal arising from sealing, item type, etc.
To return an item, follow the steps below;
- Fold the item neatly, and place it back in the original poly bag, with all labels in tact.
- You must complete the return slip that was included in your package or you can print out here on or website. This note MUST be shipped with your return package.
- The goods can be returned in the same delivery bag in which you received them. The bag is with double lid.
- We have a processing time of 14 business days, from the day we receive your return package.
You can download our return slip here: return-slip.pdf